Safety & Security

Leading U.S. Airlines Begin Requiring Face Coverings for Customer-Facing Employees and Passengers

April 30, 2020

WASHINGTON, April 30, 2020 – Today, Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, announced that its member passenger carriers will be voluntarily requiring that customer-facing employees and passengers wear a facial covering over their nose and mouth throughout the journey — during check-in, boarding, in-flight and deplaning. Carriers are working to implement this policy as quickly as possible.

The safety and wellbeing of all passengers is the top priority of U.S. airlines. The requirement to wear a facial covering during air travel is just one of the ways carriers are working to protect passengers and employees throughout this crisis. A4A’s member airlines all meet or exceed CDC guidance and have implemented intensive cleaning protocols, in some cases to include electrostatic cleaning and fogging procedures. Carriers are working around the clock to sanitize cockpits, cabins and key touchpoints – like tray tables, arm rests, seatbelts, buttons, vents, handles and lavatories – with CDC-approved disinfectants. More details are available here.

In addition to enhancing sanitation procedures, carriers have implemented a range of policies – such as back-to-front boarding and adjusting food and beverage services – to help ensure the wellbeing of passengers and crew. Additionally, all travelers are encouraged to follow CDC guidance, including frequent hand-washing and staying home when ill.

For more on how U.S. airlines are responding to COVID-19, please visit www.AirlinesTakeAction.com.