Airlines' Commitment to Accessibility

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A4A's member airlines are dedicated to providing accessible air travel to all passengers

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U.S. airlines are committed to offering a high level of customer service and providing a positive and safe flight experience for all passengers, most especially passengers with disabilities in need of additional assistance or traveling with mobility aids.

A4A’s member airlines have long been engaged in a variety of initiatives to increase air travel accessibility and meet or exceed all Department of Transportation (DOT) accommodation standards. We are committed to continuing to work with the disability community, aircraft and mobility aid manufacturers and safety regulators to explore safe and feasible solutions that reduce barriers to air travel.

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A4A member airlines have pledged to improve passenger accessibility at various points of the travel experience and support the rights of passengers with disabilities as set forth in the Department of Transportation’s (DOT) Airline Passengers with Disabilities Bill of Rights.

>> Read the Full Commitment Here

IMPROVING TRAVEL FOR PASSENGERS WITH MOBILITY AIDS

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A4A members pledge to improve passenger transfers between mobility aids and/or seats and the handling of mobility aids, including facilitating improvements by our services providers.

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ENHANCING Training for Employees

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U.S. airlines are taking steps to improve accessibility services training for frontline employees and implement company-wide passengers with disabilities inclusion education.

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ESTABLISH PASSENGER ACCESSIBILITY ADVISORY GROUPS

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A4A member airlines will establish passenger accessibility advisory groups within their airlines to work directly with the disability community to improve policies and operations.

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Prioritizing Collaboration with Industry Partners for Accessible Aircraft

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U.S. airlines support the study and development of feasible aircraft accessibility features, including roll-on/roll-off capabilities for passengers traveling with personal mobility aids.

The adoption and availability of airworthy mobility aids for the disability community will facilitate the safety for the passenger and the aircraft.

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Featured Stories

U.S. Airlines Reaffirm Commitment to Accessible Air Travel
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Alaska Airlines Updates on Committment to Accessiblity
March 6, 2023
Alaska Airlines has signed A4A’s commitment to improve accessibility and services for passengers with disabilities.

Learn More on How U.S. airlines are taking action

For more information on A4A member airlines’ accessibility services, please refer to our members’ websites.

MEMBER PASSENGER AIRLINES

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