WASHINGTON, Nov. 19, 2015 – Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, today applauded an amendment filed to the Senate FY2016 Transportation, Housing and Urban Development and Related Agencies (THUD) appropriations bill by Senators Ed Markey (D-MA), John Thune (R-SD) and Bill Nelson (D-FL), which would protect consumers by ensuring all airline ticket sellers are held to the same standards, such as providing timely refunds to passengers, 24-hour ticket hold and cancellation requirements and prompt responses to consumer inquiries.
The Markey amendment would remove language from the Senate FY2016 THUD bill that exempts online travel agencies and metasearch sites, like Google and TripAdvisor, from consumer protections that would apply to airlines and all other ticket agents.
“Customers deserve to know that, no matter where they shop for or purchase their ticket, they are protected by the same standards of transparency and customer service. We applaud Senator Markey, Chairman Thune and Ranking Member Nelson for their leadership to ensure that all entities displaying or selling airline tickets, including online travel agents and metasearch sites, are operating on a level playing field.”
Annually, commercial aviation helps drive $1.5 trillion in U.S. economic activity and more than 10 million U.S. jobs. U.S. airlines fly 2.4 million passengers and more than 58,000 tons of cargo each day. Airlines for America (A4A) advocates on behalf of the American airline industry as a model of safety, customer service and environmental responsibility and as the indispensable network that drives our nation’s economy and global competitiveness.
A4A works collaboratively with the airlines, labor groups, Congress and the Administration to improve air travel for everyone.