On Wednesday, A4A released the “State of Air Travel in the United States” survey results. The study, conducted by Ipsos Public Affairs, challenged conventional wisdom about airline satisfaction to better understand how today’s flyers really feel about air travel.
Here’s how a few of the reporters who covered the study wrote about the key findings:
The Wall Street Journal: “For an industry defined by anecdotes and traveler snark, the study found that 80 percent of 2015 fliers were somewhat or very satisfied with their overall flying experiences last year, with even higher levels of satisfaction reported by those who receive expedited security screening through PreCheck and Global Entry.”
More than 80% of the adult U.S. population have flown in their lifetimes, compared with 49% in 1971, said a survey done for the leading U.S. airline trade group. Last year, 45% took to the skies, up from 21% in 1971.
Air Transport World: “From the time of air travel being dominated by the affluent and business travelers, today’s travelers are more in line with the overall US population.”
Personal leisure trips have overtaken business trips as the pre-eminent reason for US airline travel, according to a new study by Airlines for America (A4A). According to A4A’s Status of Air Travel in the USA report-extracted from a December 2015 online survey of 3,019 US citizens-48% of respondents took trips in 2015 for personal leisure purposes, compared to 31% for business purposes and 21% for personal non-leisure purposes.
The Street: “A new survey conducted for Airlines for America, the primary industry trade group, indicated that 80 percent of people who flew in 2015 were satisfied with the experience, and 35 percent were very satisfied.”
You probably wouldn’t know it from reading the Internet, but most U.S. airline passengers are generally happy with the service they receive, although shrinking seats and lengthening airport security lines could eventually cut into their contentment.
We will be highlighting various themes of the study in future blog posts. Expect to read more about what makes consumers satisfied with their experience, their preferences when it comes to making flying affordable, and what’s most important to key types of flyers during their travels.
For more information on the 2015 State of Air Travel survey, please visit: http://survey.airlines.org/.